Shipment Processing Time

All orders received before 12:00 GMT on a working day will be processed that day. Orders received after 12:00 will be processed on the following working day.

Shipping Rates & Method

	Shipment Method	Shipment cost
Europe	Courier	Free

Shipment Confirmation & Order Tracking

Shipment confirmation and Royal Mail Tracking number will be sent by email once the order is complete.

Damages

Colltec Laboratories Ltd is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

Returns Policy & Guarantee

We guarantee your satisfaction and as such, all of our products come with a no fuss guarantee.

However, in accordance with the EU Distance Selling Directive, you are entitled to cancel your order at any time within 7 days of receiving your goods. If you wish to cancel an order under these terms, first contact us and then return your products unopened within 7 days of receiving your parcel.

Any Ingenious guarantee / warranty coverage is only applicable with valid proof of purchase from an authorised Ingenious Distributor. Currently there are no third party distributers.

International Shipping

Excluded Territories

We do not accept orders from or ship to the following territories: Bouvet Island, British Indian Ocean Territory, French Southern Territories, Heard Island and McDonald Islands, Iraq, Libya, Pitcairn, Saint Helena, Somalia, South Sudan, Syria, Tokelau, Turkmenistan, Ukraine, Western Sahara.

Shipment Processing Time

All orders received before 12:00 on a working day will be processed that day. Orders received after 12:00 will be processed on the following working day.

Shipping Rates & Method

Detailed shipping costs are given at checkout. However, majority of orders fall below 1Kg and shipment costs for these orders are given below.

	Shipment Method	Shipment cost – below 1Kg
Europe	DHL Global	Free

Note 1: Australia, Belau, British Indian Ocean Territory, Christmas Island, Cocos Islands, Cook Islands, Coral Sea Islands, Fiji, French Polynesia, French South Antarctic Territory, Keeling, Kiribati, Laos, Macao, Nauru, New Caledonia, New Zealand, Niue Island, Papua New Guinea, Singapore, Solomon Islands, Tahiti, Tonga, Tuvalu.

Shipment Confirmation & Order Tracking

Shipment confirmation and Royal Mail Tracking number will be sent by email once the order is complete.

Customs Duties & Taxes

Please note that international orders may be subjected to customs duties and taxes upon delivery. We have no way to estimate the cost for this. 

Damages

Colltec Laboratories Ltd is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

Returns Policy

For most products bought online, you have the legal right under the Consumer Contracts Regulations 2013 to change your mind within the 14 day Cooling-Off period and receive a refund.

As our collagen products are an ingestible supplement, the right to change your mind does not apply, and we cannot accept returns due to quality control, and health & safety. We take great care in producing our collagen and cannot re-stock food products once they have left our control.

Subject to these terms and conditions, we are, of course, able to accept returns if we have processed your order in error – or if we have failed to action your request (provided it was before Midnight, the day before your upcoming order date). If you’re concerned that your product is damaged, in this instance, please get in touch via the contact page and we can assist you with the matter and issue a refund where applicable.

Copyright

All contents and information on this site including without limitation text, graphic and images, is the property of Colltec Laboratories Ltd or the property of their respective owners and is protected by United Kingdom copyright laws.